We provide two payment options: 

traditional wire transfer to your German bank and advance payment with crypto currency such as BTC or ETH.

Bank Account
German Bank Account

Ralf Vogtel Bulk African Trade
Kreissparkasse Birkenfeld
IBAN.: DE27 5625 0030 0001 1485 83

BTC Wallet Address

Ethereum Wallet Address

What are the legal considerations if a parcel gets lost?

Online shopping may be a big business, but it’s certainly not without its problems. These days, thanks to the increase in same and next day deliveries, when we order a parcel, we expect to receive it quickly. However, for many shoppers this doesn’t happen. There’s always a risk when you order online, that your parcel will never arrive. Although it’s fairly uncommon considering how many parcels are sent each day, parcels can and do go missing. The question is, what are your rights if a parcel does get lost in transit? Here, you’ll discover everything you need to know.

What happens if the parcel was left in an unsecure area?

One of the most common problems consumers experience with parcel delivery is that it was left in an unsecure location. By the time they come to get the parcel, it’s not there. It could be the delivery company left the parcel in a bin that has now been emptied, or on show by the front door and it’s now been stolen. If this happens, you are entitled to a refund or a replacement item. You’ll need to contact the retailer to let them know the parcel was left in an unsecure location and it’s now missing, and they should provide you with compensation of some kind.

Is the fault down to the courier or retailer?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer. If you’re the one sending the parcel, it’s important to make sure you choose a reliable courier to avoid potential issues with missing parcels. You’ll also want to pay for insurance so if a parcel is lost you can make a claim against the courier.